Terms of Service

Last updated: 31 October 2026

These terms govern your use of Replix Captions ("Service"), a sole proprietorship of Sai Santosh Kumar registered in India ("we", "us"). By accessing or using the Service, you agree to these terms and our Privacy Policy.

Eligibility

You must be at least 18 years old and able to enter a binding contract. When you create an account or accept these terms, you confirm that you are 18 or older. You represent that you own or have all rights and permissions needed for content you upload.

Your content

You retain ownership of your uploads. You grant us a limited, non-exclusive license to host, process, and transform your content solely to provide transcription, captioning, export, and posting features you request. We do not claim ownership of your creative work.

Authorized team members may access your uploads, transcripts, and exports for support, debugging, and quality checks as described in our Privacy Policy. We never share your content outside the team.

You are responsible for your content and must not upload material that is illegal, infringing, harmful, or violates others' rights. You agree to indemnify Replix Captions against claims arising from content you upload without proper rights.

Instagram posting

Posting to Instagram from Replix Captions is optional. We only post or schedule a Reel when you tap Post now or Schedule for later. You need an Instagram professional account (Business or Creator). We do not post to personal profiles. You are responsible for the caption and video you send, and for following Instagram's rules.

Instagram DMs and Auto-DM

Instagram DMs is optional, for paid plans that include Posts, and is not open to every account yet. When you turn it on, you can read and answer your Instagram messages in Posts and set up Auto-DMs: when someone comments a word you chose (or any comment, if you set it to that) on one of your Reels, Replix Captions sends them a message from your Instagram account with a button, and when they tap it, a second message with your link (if Instagram doesn't accept the button, the first message carries your link instead). You can also choose to post a short public reply under their comment. How we handle this data is set out in our Privacy Policy.

• Your messages and links: every message, reply and link an Auto-DM sends is one you picked or wrote, sent from your account in your name. You are responsible for them, for where your links lead, and for following Instagram's rules and the law. If a message or link promotes something you are paid for or connected to, including affiliate links, label it clearly, for example "Ad" or "Affiliate link".
• No spam: an Auto-DM only answers people who comment on your Reel. Do not use it for spam, for misleading or harmful messages, or to reach people who did not ask. The first message always ends with "(auto-reply)" and you can't remove it. When someone asks to stop, your Auto-DMs send them nothing more from that Instagram account, even after you turn Instagram DMs off and on again or reconnect Instagram.
• No "follow to get the link": do not ask people to follow you, or to like or share a post, to get your link or your content. Do not keep the link only for people who comment either: keep it available somewhere else too, for example in your bio, so the DM is a shortcut and not the only way to get it. Asking for comments can stop a Reel from earning money on Instagram; that is between you and Instagram.
• Instagram decides delivery: Instagram may refuse, delay or limit any message, for example when the person's messages are closed to you or Instagram limits your account, and its hourly limits apply to every account. We send first messages at a safe pace, at most 500 an hour for each Instagram account, so on a busy Reel some people wait their turn. Instagram allows a first message only within 7 days of a comment, so one that can't go out within 6 days is skipped. We don't promise that any message will be delivered.
• Answering in Messages: Instagram lets you reply from Replix Captions for 24 hours after the person's last message. After that, reply in the Instagram app.
• Plan limits: the Creator plan includes 2,500 people reached each calendar month. Studio has no monthly limit. A person counts once a month for each Instagram account, the first time they get a first message, however many Reels they comment on, and the count starts again on the 1st of each calendar month. At the limit, new people wait, for up to 6 days, until there is room again, for example after an upgrade or when the count starts again.
• When we pause Auto-DM: we may pause Auto-DM on an account that Instagram flags or restricts, or that uses it for spam or to make people follow for a link. We never pause it because of the number of messages alone. When Instagram restricts your account or access, Posts shows why.
• Turning it off: you can turn Instagram DMs off at any time in Posts: your Auto-DMs stop and are deleted. They also stop when you disconnect Instagram or when your paid plan ends. Turning Instagram DMs off, or disconnecting Instagram, doesn't start the month's count of people reached again.

YouTube features

Replix Captions uses YouTube API Services. By using Replix Captions' YouTube features, you agree to be bound by the YouTube Terms of Service. Posting to YouTube is optional. We only post a Short when you press Post Short, and you choose its title, description, visibility and whether it is made for kids.

Service availability and changes

The product may not always behave exactly as intended. You may encounter bugs, downtime, slower performance, or features that change or are removed as we improve the Service.

Features, limits, pricing, and availability may change. We may suspend or discontinue features with reasonable notice when practicable. The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.

We may add, modify, restrict, or remove features at our discretion, and may make certain features, templates, fonts, or capabilities available only on specific plans or billing terms (for example, monthly versus annual). Plan inclusions may differ and may change over time. Changes apply going forward and do not remove access you have already paid for during your current billing cycle.

If we discontinue a paid feature you relied on, we may offer a pro-rata refund for the unused portion of your current billing cycle, per our Refund Policy.

Accounts and acceptable use

• Keep your account credentials secure. You are responsible for activity under your account.
• Do not abuse the Service, attempt unauthorized access, or interfere with other users.
• Do not use the Service to process content you are not permitted to use.

Free trial

New accounts may receive 3 free minutes of captioning to try the Service. See How minutes are charged and Free plan limits below for how usage is measured. Videos uploaded for captioning are deleted after processing and are not used to train AI models. See our Privacy Policy for retention details.

Free plan limits

Free accounts include 3 minutes of captioning and 3 exports each calendar month, and up to 5 uploads per day. Free exports include a small Replix Captions watermark. Uploads are limited by plan to the length, resolution and file size shown on the pricing page and in the editor. Minutes and exports reset on the 1st of each month and do not roll over.

Paid plans

Paid plans include more captioning minutes per billing cycle, watermark-free exports, and higher daily export limits. Plan details and pricing are shown in the app at checkout. Paid subscribers may upload without the free-tier daily upload cap.

How minutes are charged

You are charged by the length of each video you transcribe. Each upload is rounded up to the next 15 seconds, with a 30-second minimum per video. The minimum covers the fixed processing cost of every job, so very short clips are billed fairly rather than as a full minute.

• Up to 0:30 → 0.5 min
• 0:33 → 0.75 min
• 0:47 → 1 min
• 1:21 → 1.5 min

Minutes are deducted once, when a video is transcribed. Re-exporting the same video does not use more minutes. On the free plan, each export, including a re-export of the same video, counts toward your monthly export limit. Free minutes and exports refresh on the 1st of each calendar month and do not roll over.

Subscriptions and billing

Monthly plans renew automatically each month using UPI Autopay or your card until you cancel. You can cancel anytime; cancellation stops future charges and your access continues until the end of the current billing period. 3-month plans, yearly plans and export packs are paid upfront and do not auto-renew. Refunds are described in our Refund Policy.

Payments and refunds

Paid features, minutes, and refunds are described in-app and in our Refund Policy. Payments are processed by third-party payment providers; their terms may also apply.

Monthly subscriptions may be refunded within 7 days of the first charge if fewer than 3 minutes were used, as set out in the Refund Policy. One-time purchases (export packs, 3-month and yearly plans) are final and non-refundable once any captioning minutes are used or paid exports are made, except for a confirmed 100% technical failure on our side where the purchase was not delivered at all.

Delivery of service

Replix Captions is a digital software service. There is no physical product or physical shipment. Minutes and subscriptions are delivered electronically to your account after a successful payment, and caption exports are available for download after processing completes. If minutes or exports are not delivered as expected, contact us and we will resolve it or refund the charge per our Refund Policy.

AI thumbnail generation

Some plans include an optional AI thumbnail feature. You may save a profile photo and generate vertical thumbnail images for your videos. The following rules apply.

• Eligibility: you must be 18 or older to use the headshot (saved photo) feature.
• Your own face only: you may only upload a photo of yourself. You must not upload photos of any other person, celebrities or public figures, minors, or any photo you do not have the rights to use. Violation may result in loss of the feature or termination of your account.
• Licence: you grant us a limited licence to store and process your photo solely to provide the thumbnail feature. That licence ends when you delete the photo or when we delete it after account closure.
• AI output: generated images may be inaccurate or imperfect. You are responsible for reviewing them before you publish. We do not guarantee that any platform (including YouTube or Instagram) will accept the thumbnail or that it will perform well.
• Channel style and extra images: you can ask us to match the look of a YouTube channel, or add images such as a product photo or a background. Only use channels and images you have the right to use. By using channel style you agree to be bound by the YouTube Terms of Service. See our Privacy Policy for what we keep and for how long.
• Credits: thumbnail credits are included with eligible paid plans (such as Studio). They reset each billing month, do not roll over, and have no cash value. Failed generations are not charged.
• Free thumbnail: an account that has never paid for a plan or a pack can generate one thumbnail free, once. It is not a monthly allowance, cannot be edited, and has no cash value. A failed generation does not use it up.
• Indemnity: you are responsible for the consequences of uploading a photo you had no right to use, and you agree to indemnify Replix Captions against claims arising from that upload.
• We may refuse or block a generation that violates these terms or our AI providers' policies.

AI ideas and scripts

• Ideas and scripts are written by AI from what you give us. They are suggestions: they may be inaccurate, incomplete or not right for your audience. Check every fact, name, number and claim before you publish, and fill in any blanks yourself. You are responsible for what you post.
• We do not promise that any idea or script will get views or followers, or that any platform will accept the video.

Limitation of liability

To the maximum extent permitted by law, Replix Captions will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve (12) months before the claim, or ₹1,000, whichever is greater.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these terms or if required for security or legal reasons.

Governing law

These terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to applicable consumer protection rules.

Contact and grievances

Support form. We typically reply within 24 to 48 hours.
Email: hello@replixcaptions.com

Grievance Officer: Sai Santosh Kumar, Proprietor
Email: hello@replixcaptions.com
We acknowledge a complaint within 48 hours and resolve it within one month.