Data Deletion

Last updated: 25 October 2026

This page explains how to delete your data from Replix Captions, what gets removed, and how long it takes. It supplements our Privacy Policy.

Delete your whole account

Send a deletion request using either route below. Both reach the same team.

• Email: write to hello@replixcaptions.com from the email address on your account, with the subject line Delete my account.
• Support form: submit a request through our support form and choose account deletion.

We confirm receipt within 24 to 48 hours. Once we verify the request came from the account holder, we delete or anonymize your personal information within 90 days, except records we are required to keep longer for legal, billing, or tax reasons.

What deletion removes

• Your account, email address, and sign-in identifiers.
• Any videos, audio, transcripts, and exported files still held for your account.
• Your saved profile photo and any thumbnails generated from it.
• Your thumbnail ratings, notes and thumbnail history.
• Your channel style (its saved thumbnails and description) and any extra images you added to a thumbnail.
• Your personal caption dictionary entries.
• Your connected Instagram and YouTube accounts (we also remove our YouTube access at Google), the record of what you posted or scheduled from Replix Captions, videos you uploaded to post, and your saved quick replies.
• If you turned on Learn from my results: the stored numbers of your Reels and videos, the ideas and comment themes written from them, and the record of when you turned it on or off.
• If you turned on Instagram DMs: your Auto-DMs with their settings, numbers and records, the Instagram IDs we kept for them (the people each Auto-DM answered or was about to answer, people who asked to stop, and the monthly count of people reached), and the record of when you turned Instagram DMs on. While another Replix Captions login still uses that Instagram account, the list of people who asked to stop and the monthly count stay for it.
• Phone verification records, where phone verification was used.
• Your WhatsApp choice and the log of WhatsApp messages we exchanged with you, if you messaged us on WhatsApp or turned on WhatsApp updates.

Purchase and billing records are retained where we are legally required to keep them for tax and accounting purposes. These are kept as financial records and are not used to identify or contact you afterwards.

Delete individual items yourself

• Saved photo: you can delete your saved profile photo in the product at any time. Deletion removes it from our storage right away.
• Channel style: you can remove your channel style in the product. This deletes its saved thumbnails and description right away.
• Projects: you can delete an individual project from the editor, which removes its uploaded media and any export still held for it.
• Connected accounts: Disconnect in Posts removes our access to that Instagram or YouTube account. For YouTube it also deletes the record of Shorts you posted.
• Results and ideas: if you turned on Learn from my results, open Posts → Manage → Delete my results and ideas to delete the stored numbers of your posts, and the ideas and comment themes written from them, right away. Or choose Turn off in the same menu, which deletes them and stops the feature. Disconnecting Instagram or YouTube deletes that platform's results and ideas. If you email hello@replixcaptions.com instead, with the subject line Delete my results, we delete them within 7 days. None of this changes anything on Instagram or YouTube.
• Instagram DMs and Auto-DMs: delete an Auto-DM in Posts to stop it: its list of people is removed at once, and its settings and numbers 30 days after you delete it. Turn Instagram DMs off in Posts to stop every Auto-DM and delete their settings, numbers and records right away; disconnecting Instagram does the same. The monthly count of people reached stays until 30 days after the month ends. The list of people who asked to stop stays, so they never get an automatic message from that account again; it is deleted when you delete your account or ask Instagram to delete your data (below), unless another Replix Captions login still uses that Instagram account. We don't keep your chats, and notices from Instagram pass through our server only until they are delivered, so there is nothing to delete for them. Your messages on Instagram stay as they are.
• Quick replies and uploaded videos: delete a quick reply in the comments inbox, or remove a video from your Upload & post waiting list. Both are deleted from our servers within seconds.
• Dictionary entries: you can remove your own caption dictionary entries in the product.

If you remove Replix Captions from Instagram

You can remove Replix Captions from your Instagram account's settings at any time. Instagram then tells us, and we disconnect that Instagram account as if you had pressed Disconnect in Posts: we delete our access key, stop your Auto-DMs and delete their settings, numbers and records, and, if you turned on Learn from my results, delete its Instagram results and ideas. The list of people who asked to stop and the monthly count of people reached stay, as they do when you disconnect.

If you also ask Instagram to delete your data, we delete everything we got from that Instagram account: all of the above, the list of people who asked to stop, the account's name, picture and ID, the monthly count of people your Auto-DMs reached, and the record of Reels you posted or scheduled from Replix Captions. While another Replix Captions login still uses that Instagram account, the list of people who asked to stop and the monthly count stay for it. We finish deleting before Instagram gets your confirmation code, so the link Instagram gives you opens this page showing that code as complete. If you changed the connected Instagram account after posting, email us at hello@replixcaptions.com and we delete the earlier account's Reel records within 7 days. Your Replix Captions account itself stays open; to delete it too, see "Delete your whole account" above.

Data that deletes itself

Most media is removed automatically without any request. Raw uploads are removed from cloud storage as soon as processing starts, and exported files are available for a limited window before they are cleared. Generated thumbnails are deleted about 30 days after they are made, unless you gave them a thumbs up. Extra images you add to a thumbnail are deleted about 30 days after you add them. Information read from YouTube for your channel style is refreshed or deleted within 30 days. Videos you upload to post are deleted about 7 days after upload, and the record of Shorts you posted to YouTube is refreshed or deleted within 30 days. The log of WhatsApp messages we exchanged with you is deleted after one year. If you turned on Learn from my results, its ideas and comment themes are deleted after 30 days and stored post numbers after at most 36 months. If you turned on Instagram DMs, the record of each comment an Auto-DM answered is deleted after 30 days, a deleted Auto-DM's settings and numbers 30 days after you delete it, the monthly count of people reached 30 days after the month ends, and notices from Instagram once Replix Captions has them, within 24 hours at most. Full retention periods are listed in our Privacy Policy.

Questions

If you are unsure what data we hold, email hello@replixcaptions.com and ask for a copy before you request deletion. You may also lodge a complaint with the relevant data protection authority under India's Digital Personal Data Protection Act, 2023.